Have a burning question about Sudomemo?
Chances are, what you are looking for is answered here.
Q. Is Sudomemo managed by Hatena or Nintendo?
A. No. Sudomemo is a project by Austin Burk (known as Sudofox) to recreate the Flipnote Hatena experience on the DSi. Neither Nintendo nor Hatena are involved in creating or maintaining Sudomemo. It’s an independent service managed by Sudofox and the volunteers of Team Sudomemo.
Q. When will x feature be added? Can I make a feature request?
A. New features take time to develop – please enjoy what’s already here for now! You’re welcome to suggest features, but please do so through the proper channels (see contact information at the bottom of this page) rather than posting a Flipnote about it. Posting Flipnotes addressed to Sudofox with requests might not be seen, so it’s better to contact us directly with your ideas.
Q. What do I need to connect to Sudomemo? Can I use a Nintendo 3DS or an emulator?
A. To use Sudomemo, you will need a Nintendo DSi or a Nintendo 3DS/2DS that has the Flipnote Studio application (the original DSiWare version) installed. Sudomemo does not work with Flipnote Studio 3D (the 3DS app), since it’s not compatible with our service. If you’re using a 3DS/2DS, you’ll have to install the Flipnote Studio DSiWare app manually (as it’s no longer available from the eShop). This requires custom firmware on your 3DS – see our Nintendo 3DS Setup Guide for instructions on how to install Flipnote Studio on a 3DS.
Sudomemo cannot be accessed using PC or mobile emulators, or any means other than official Nintendo hardware. In fact, our Terms of Use explicitly prohibit accessing Sudomemo via unofficial devices or modified clients. You’ll need to use a real DSi or 3DS to connect and post Flipnotes. (You can always watch Flipnotes on the Sudomemo website from a computer or phone, but creating or posting Flipnotes requires using Flipnote Studio on a compatible console.)
Q. How do I upload a Flipnote? Must I make an account to do so?
A. Yes, you’ll need to create a Sudomemo account (which is done on your console). On your DSi/3DS, open Flipnote Studio and tap on “Creator’s Room” (or “Get Started”) – this will prompt you to log in or make a new account. Go through the setup process (you’ll choose a username, etc.), and then you’re all set. After that, to post a Flipnote just visit the Channels menu in Flipnote Studio and pick a channel to upload your Flipnote!
Q. I forgot my Sudomemo password. How can I reset it?
A. If you have an email address linked to your Sudomemo account, resetting your password is easy. Go to the Sudomemo website login page and click the “Forgot your password?” link. Enter the email address you registered, then submit – we’ll send a password reset link to your email. Check your inbox for an email from [email protected] and click the reset link inside. Then you can choose a new password and regain access to your account.
If you never set up an email on your account (or you no longer have access to the email you used), you’ll need to contact us so we can add or update your email. The fastest way is via our Discord: message the SudoModMail bot and request an email link for your account (provide your Flipnote Studio ID and the email address you’d like to use). If you can’t use Discord, you can send an email to our support email with the same info (Flipnote Studio ID and the new email address you want to link). Once we have your email on file and verified, we’ll assist you in resetting the password.
Q. How can I change my Sudomemo username?
A. Don’t like your current username? Getting it changed is easy! Simply change the profile name on your Nintendo DSi/3DS system in the System Settings, then log in to Sudomemo. When you connect, your Sudomemo username will automatically update to the new name on your console profile. (Be sure to actually log into Sudomemo after changing your name on the system, otherwise the change won’t take effect.)
Keep a few things in mind: Changing your username only affects your profile going forward – it will not retroactively change the name displayed on Flipnotes you’ve already posted. Old Flipnotes retain the username that was set in your console when they were created or last edited. Also, if you later log in with a different profile name on your console, your Sudomemo username will change to match that. If for some reason you can’t log in (but need your name changed), you can reach out to Sudomemo Support and we can change it for you manually. Just remember that if you log in again with the old name, it will revert to that.
Q. Can I transfer my Sudomemo account to a new console (DSi/3DS)?
A. Unfortunately, no. Sudomemo accounts are tied to your Flipnote Studio ID on the specific console where you created the account. It is not possible to move or merge an account from one device to another. In fact, if you reset (format) your system or uninstall Flipnote Studio, you will permanently lose access to that Sudomemo account (and any Flipnotes or details on it). This is a technical limitation that we cannot fix. If you start using Sudomemo on a different device, you’ll have to create a new Sudomemo account on that device and start fresh. We recommend backing up any Flipnotes you care about to an SD card so you can re-upload them to your new account if needed.
Q. What content is acceptable to upload on Sudomemo? What happens if I upload something against the rules?
A. Please familiarize yourself with Sudomemo’s Content Policy (“Rules”) in our Terms of Use. In general, you should only post Flipnotes and content that you created yourself using Flipnote Studio. Do not upload content that violates someone else’s rights or privacy – for example, using artwork, characters, or music that you don’t have permission to use is against the rules. Harassment, hate speech, extreme gore/violence, explicit sexual content, and other inappropriate material are also forbidden. (Sudomemo aims to be a PG-13 environment.)
If you break the rules and upload something disallowed, it may be removed by the staff. Typically, if it’s a minor or first-time issue, the Flipnote will simply be removed and you might receive a warning. For more serious or repeat violations, your account could be muted (prevented from posting/commenting) or even banned. Team Sudomemo reserves the right to delete content and take action (including account suspension or termination) as needed to keep the community safe. Bottom line: Always follow the rules so you can enjoy Sudomemo without any trouble!
Q. Can I upload some Flipnotes from the old Flipnote Hatena that aren’t mine?
A. We’d prefer that you don’t, please. It’s best to share your own creations. If you really want to post a Flipnote made by another creator, make sure you have their permission first, and then mark the Flipnote as “Locked” before you upload it. Locking the Flipnote will prevent others from downloading or editing it. It’s also a good idea to credit the original creator in the description. However, generally speaking, reposting someone else’s work (especially without permission) is discouraged on Sudomemo.
Q. I have seen something that is against the rules of Sudomemo and needs to be removed, what should I do?
A. Go to the Flipnote (or comment, or chat message) Details page and scroll down until you see the “Report” button. Use this form to report it and describe why you believe it is a violation of the Terms.
Q. How can I block a user?
A. At present, you are able to block their comments, so that you cannot comment on each other’s Flipnotes.
To learn how to block a user from commenting on your Flipnotes, click here or visit https://support.sudomemo.net/blocking-users-on-sudomemo/
Q. Someone is harassing me.
A. First, try your best to resolve the issue yourself on amicable terms. If you find you are not able to do so, collect evidence of harassment – this should include the creator’s Flipnote Studio ID, and any chat message or comment IDs, along with anything else that might be useful.
Do not try to get your friends to rally against them! This never ends well for anyone involved.
Q. How much does Sudomemo cost to maintain?
A. The cost varies between $360-400 a month, and is paid for by Austin Burk. Thus, your financial support is the thing keeping everything going. Take a look at everything we offer, and if you think it’s worth supporting, you can pledge your support to us through Patreon, or buy tickets/merch at the Sudomemo Shop.
If you need to contact us you can do so through the following channels:
Discord: Send a message to the SudoModMail bot in the Sudomemo Discord.
Email: [email protected]
Happy Flipnoting!